Let’s count the ways:
Partners in a multinational consulting firm with higher scores on ‘emotional intelligence’ delivered $1.2M more profit than other partners.
Analysis of 300+ top-level executives from 15 global companies showed that ‘emotional competence’ differentiated the stars from the average executives.
One study showed that the primary cause of derailment in executives is difficulty in handling change, being unable to work well within a team, and having poor interpersonal relations, all of which are measurable ‘emotional competencies’.
Analysis of 515 senior executives by an international search firm revealed that psychological traits were a better predictor of success than previous experience or IQ. The study covered Latin America, Germany and Japan. The results were almost identical in all 3 cultures.
The interactions of senior managers also have great impact on the bottom line.
Ability to assess one’s self accurately was associated with superior performance among several hundred managers from 12 different organizations. That is, superior performers demonstrated greater ’emotional intelligence’.
Research in over 200 companies worldwide found that a top performer is 85% – 127% more productive than an average performer. Two-thirds of the difference was attributed to ‘emotional competence’. In top leadership positions, over four fifths of the difference was attributed to
After training managers in emotional competencies (eg, how to listen better, how to help staff resolve problems, etc) a manufacturer halved lost time accidents, reduced formal grievances and increased production by $250K.
At another site, the training boosted production by 17%.
Managers given no training in emotional competencies recorded no increases.
Managers in American Express’s ‘emotional competence’ training program grew their business by 18.1% compared to the untrained managers’ growth of 16.2%.
The German post office reduced dog attacks by 80% by teaching canine psychology (eg, how to read a dog’s body language) to their postal carriers.